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Wie Sie durch den professionellen Umgang mit schwierigen oder eskalierenden Patienten für zufriedene wie auch für neue Patienten sorgen.
Die wenigsten Menschen haben in der Praxis gerne mit Konflikten, sogenannten „schwierigen Patienten“ oder solchen Menschen zu tun, die laut, ausfallend und persönlich werden. Und das, obwohl gerade diese Patienten häufig mit anderen über Ihre Erlebnisse sprechen — bei guten wie bei schlechten Erlebnissen.
Womit dieses Verhalten bei Ihrem Gegenüber oftmals zu tun hat, was es auslösen kann — und wie Sie mit solchen Patienten und Situationen zukünftig noch leichter, strukturierter und professioneller umgehen können, erfahren Sie in diesem Webinar.
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* The Straumann Group's products and solutions displayed might not be available or cleared in your country. Please consult your local organization for more information.
** The webinar is being recorded. In case you are experiencing issues with the live webinar, due to high traffic, you will be able to enjoy the recorded lecture the following day.
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Tribune Group GmbH is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. Tribune Group designates this activity for 1 continuing education credits.
This continuing education activity has been planned and implemented in accordance with the standards of the ADA Continuing Education Recognition Program (ADA CERP) through joint efforts between Tribune Group GmbH and Dental Tribune International GmbH.
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Thu., Sep. 3, 00:00
Sydney, Australia
Thu., Sep. 3, 01:00
Tribune Group GmbH is an ADA CERP Recognized Provider.
ADA CERP is a service of the American Dental Association to assist dental professionals in identifying quality providers of continuing dental education. ADA CERP does not approve or endorse individual courses or instructors, nor does it imply acceptance of credit hours by boards of dentistry. This continuing education activity has been planned and implemented in accordance with the standards of the ADA Continuing Education Recognition Program (ADA CERP) through joint efforts between Tribune Group GmbH and Dental Tribune International GmbH.
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